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Call Center Research Interviewer, Fort Myers, Florida

Created 05/22/2020
Reference 66242
Category Telephone Operators
Job type Full Time
Country United States
State Florida
City Fort Myers
Zip Not specified
Salary Competitive
Organization Overview

DSET is Abt's full-service technology, data, and innovation partner, offering expertise across the entire spectrum of data - from the initial capture, to data wrangling and analytics, and data visualization and dissemination. They combine deep experience in developing, conducting and capturing high-quality data via complex surveys with an ability to normalize, analyze and transform data into actionable insights.

Job Summary

Conduct scripted surveys by telephone to ask people their opinions on a variety of important topics. Phone interviewing is challenging and dynamic work that draws heavily on your interpersonal skills.

Key Roles and Responsibilities

Able to work on your own as well as part of a team. Follow all standard operating and project-related procedures. Work multiple part-time shifts, weekend and evening shifts. You will schedule a minimum of 20 hours per week with a possibility of up to a maximum of 29 hours per week. Use keyboard, telephone, and computer.

Other Prerequisites

Must be able to sit for long periods of time in a production work environment. You will receive a 20 minute break when working 4-8 and a 30 minute break when working 8-12 hours. Breaks can be taken all at once or broken into halves providing you with two 10 or two 15 minute breaks depending on the number of hours you are working. The ability to remain sedentary for the majority of your shift, speaking with respondents on a handset telephone or using a headset (not provided) and a keyboard to record responses. Be positive, self-motivated and enjoy interacting and working with people from all backgrounds. Experience in a call center is a plus. Exceptional interpersonal, written, and verbal skills. Excellent listener with the ability to understand concerns and overcome objections. Knowledge of a PC Windows environment.

Minimum Qualifications

  • Minimum 18 years of age with a H.S. Diploma or G.E.D.


Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits.

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Employer Abt Associates

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