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Senior Global Business & Operations Analyst (US Location Flexible), Rockville, Maryland

Created 11/05/2020
Reference 70440
Category Operations Research Analysts
Job type Full Time
Country United States
State Maryland
City Rockville
Zip Not specified
Salary Competitive
Organization Overview

Abt Associates is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Associates is regularly ranked as one of the top 20 global research firms and one of the top 40 international development innovators. The company has multiple offices in the U.S. and program offices in more than 40 countries.

Equity, Diversity & Inclusion

At Abt Associates, we are committed to creating a lasting culture of equity, diversity and inclusion and recognize that in order to achieve full participation, our practices must be free of prejudice, discrimination, and bias that result in inequitable outcomes. We are actively working to advance equity for everyone, and while we still have much work to do, we know that racial and cultural diversity are an asset to our business and the communities where we live and serve. Our ongoing commitment is focused on creating business practices that advance racial and social equity, investments in community impact programs for the benefit of Black, Indigenous, and people of color (BIPOC), and expand upon project work related to racial equity and social justice.


Abt Associates seeks an experienced global business and operations analyst to drive strategic organization wide process improvement focused on our international project operations in over 45 countries. Join a strategic corporate team in designing and implementing processes that foster cross functional collaboration between the home office, corporate departments, and international project teams to ensure cost efficiency, scalability, compliance and quality project outcomes. This position will drive actions that will help transform Abt's global operations, align with Abt's strategic plan and further Abt's ability to increase mission impact.

Key Roles and Responsibilities

  • Document existing business processes, tools and other resources across departments, divisions and international projects.
  • Identify and analyze opportunities for business process improvements with a focus on efficiency, effectiveness and compliance.
  • Use best practices to carry out business process analysis, mapping, re-engineering, change management and measurement activities.
  • Support stakeholder engagement process to identify business requirements, process needs and risks.
  • Develop, document, implement and maintain business processes and procedures to enable successful international project implementation.
  • Ensure that processes result in compliance with US government, local government and client specific regulations and requirements.
  • Develop programs, initiatives and methods for continuous business process improvement.
  • Serve as international operations business process expert for future phases of the development and implementation of new systems and process improvements.
  • Develop detailed project timelines and task estimates, manage project tasks and budgets against plan.

Preferred Qualifications

  • 5+ years of relevant work experience as a business analyst, project operations analyst, or similar position requiring rigorous design, implementation and management of international business processes and systems
  • Training in business process optimization (e.g. training/certification such as BPM, Lean/Six Sigma or Project Management)
  • Experience with business process tools
  • International development experience with USAID funded projects, preferably in both field and home office positions
  • Experience with project startup and closeout
  • Experience with business processes across all corporate functions (human resources, finance, procurement, information technology, etc.)
  • Experience distilling problem definitions, models, and constraints from informal business requirements
  • Experience communicating and presenting to leadership and other key internal stakeholders
  • Strong client engagement skills
  • Excellent written and verbal communication skills
  • Great analytical, critical thinking and problem-solving abilities

Minimum Qualifications

  • BA/BS with 5-7 years of experience OR the equivalent combination of education and experience

Due to the COVID-19 crisis, this position will be based as a telecommuter for the foreseeable future. Only when Abt reopens offices to all employees will there be an expectation that new hires return to the geographical office to which they were hired.

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits.

Employer Abt Associates

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